*Last Updated: August 21, 2026*
At *Stravon World*, we want our customers to have a positive shopping experience. This policy explains our rules regarding order cancellation, product returns, replacements, and refunds.
## 1. Cancellation of Orders
You may request cancellation of an order before it has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
To request cancellation, please contact our customer support team as soon as possible and provide your order number.
If an eligible cancellation is approved, the applicable refund will be processed through the original payment method.
## 2. Return Eligibility
Because our products may include nutritional supplements and consumable health products, returns are generally accepted only in cases where the product has been:
* Delivered damaged
* Delivered in a defective condition
* Incorrectly delivered
* Delivered with missing items
* Received in a condition that makes the product unsuitable for use
For health, hygiene, and safety reasons, we may not accept returns of products that have been opened, used, consumed, or tampered with.
## 3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within *48 hours of delivery*.
Please provide:
* Order number
* Customer name
* Contact number
* Description of the issue
* Clear photographs of the product
* Photographs of the outer packaging and shipping label
Our team may review the information and determine whether a replacement or refund is appropriate.
## 4. Product Condition
For an eligible return, the product should generally be:
* Unused
* Unopened
* In its original packaging
* Complete with labels and seals
* Accompanied by the order details or invoice
Products that have been opened, consumed, damaged after delivery, or tampered with may not qualify for return or replacement.
## 5. Non-Returnable Products
Unless required by applicable law, we generally do not accept returns for:
* Opened or used supplements
* Products that have been partially consumed
* Products damaged after delivery due to improper handling or storage
* Products without original packaging
* Products with removed or damaged safety seals
* Products returned without prior approval
* Products purchased through unauthorised sellers
## 6. Refunds
If a refund is approved, the refund amount will normally be processed using the original payment method.
The time required for the amount to appear in your account may depend on your bank, payment gateway, or financial institution.
Shipping or delivery charges may not be refundable unless the return is due to an error or issue attributable to Stravon World.
## 7. Replacement
Where appropriate, we may offer a replacement instead of a refund.
Replacement is subject to product availability.
If the same product is unavailable, we may provide another appropriate resolution, including a refund, subject to applicable terms.
## 8. Wrong Address or Failed Delivery
Customers are responsible for providing accurate delivery information.
If an order cannot be delivered because of an incorrect address, incomplete information, repeated failed delivery attempts, or refusal to accept the package, additional shipping charges may apply for re-delivery.
## 9. Refund Processing
Once the return or refund request has been reviewed and approved, we will initiate the applicable refund.
The actual crediting time may vary depending on the payment method and financial institution.
## 10. Promotional Orders
Products purchased using promotional offers, discounts, coupons, or special campaigns may be subject to additional return or refund conditions communicated at the time of purchase.
## 11. Contact Us
For return, replacement, cancellation, or refund requests, please contact Stravon World with your order number and relevant details.
We recommend contacting us as soon as possible after receiving the product so that the matter can be reviewed promptly.
## 12. Policy Changes
Stravon World reserves the right to modify this Return, Refund & Cancellation Policy when necessary.
Any updated policy will be published on this page with a revised “Last Updated” date.